• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-17-2022 10:59 AM

HP Recommended
Product: HP OfficeJet PRO 8620
Operating System: macOS 10.15 Catalina

I have a Officejet Pro 8620 and have been successfully utilizing its Digital Fax Archive to my iCloud email account for many years. All of a sudden today it stopped working. I ran the wizard and confirmed the info inputed was accurate as it has been for years, clicked the Test button and got this, "The server rejected the user credentials used for authentication. Please enter correct credentials and try again."  Ive double checked all the info, re inputed it over and over. Shut printer off and on as well as computer, and it still won't work. What happened and how do I fix?  A couple years ago I utilized the app specific password, and this did work then, - but its not fixing the issue now.

 

 

Category:
1 REPLY 1

‎08-17-2022 11:18 AM

HP Recommended

Hi,

Generally, please try accessing iCloud via Incognito mode by typing the password and not using any saved password value, to deny any possible user error there.

 

Also, please try to revoke any older app password and create a fresh and single one and check if that may make any difference:

https://support.apple.com/en-us/HT204397

 

Please let me know the results,

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.