HP ENVY 4500 ALL IN ONE

[MSBOISE]

Unable to scan - says it cannot find computer.   Printer works, but all of a sudden will not scan.

[Jay_G24]

Hi @MSBOISE,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to scan.

To assist better -

1. Are you able to make copies using the printer?
2. What application are you using to scan?
3. Is the printer connected to a home or public network?
4. Are you able to make copies using the printer?

Meanwhile, Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping