HP ENVY 4552 PRINTING BUT NOT SCANNING

[BB6363]

My HP ENVY 4552 is connected to my laptop, has up to date drivers and will print - but will not scan - why?

[Garp_senchau]

@BB6363, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand you're experiencing issues with scanning on your HP ENVY 4552. Here are some steps to troubleshoot and potentially resolve the issue:

Check Connections: Make sure that your printer is properly connected to your laptop. For scanning, the connection can be either through a USB cable or over your network. Ensure the cables are securely connected, or check that the printer is connected to the same network as your laptop.

Update Software: Since your drivers are up-to-date, ensure that your scanning software is also current. HP recommends using HP Smart or HP Scan and Capture, which you can download from the Microsoft Store or the HP website.

Restart Devices: Sometimes a simple restart can resolve connectivity issues. Try restarting both your printer and your laptop.

Check Scanner Settings: Open the scanning application (such as HP Smart) and ensure that the correct scanner settings are selected. Verify that the HP ENVY 4552 is selected as your scanning device.

Firewall/Antivirus Settings: Occasionally, firewall or antivirus settings may block the scanning functionality. Temporarily disable these to see if it resolves the issue.

Reinstall Drivers and Software: As a last resort, uninstall the current printer drivers and software, and then reinstall them. This can sometimes fix any corrupted files or incorrect settings.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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