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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP ENVY 5530 scanner problem

HP Recommended
macOS 10.15 Catalina

have had help from Apple but they say ~ "Okay, thank you for trying these steps with me. Since October 22, of this year, the driver for HP needs replacing to for Macs. In most cases erasing the ones already on the Mac resolve the issue, in other case we need to get you to HP to get the new drivers" what does this mean 😳 can ANYBODY help???

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@Pip1964, Welcome to the HP Support Community!


This printer is AirPrint compatible. Install the printer using AirPrint to print and scan from your MAC.

The printer driver is also available on the HP Support site. Click here to check the same. 


Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.


Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.


Install the printer using AirPrint driver


1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

Note: Use Bonjour multifucntion.

6.) Try to print and scan.


Refer to this document to know how to scan.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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