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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-13-2021 02:43 AM

HP Recommended
Product: HP ENVY 6020
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP ENVY 6020 printer. Copying and printer are working fine, but I cannot get the scanner to work (see screenprint below).

The printer is connected to a Windows 10 PC via a USB cable and is NOT used as wireless printer/scanner, only via USB.

I followed all the steps of the Virtual Assistent, but without success. What can be the cause of this issue and how can I resolve it ?

 

HPENVY6020_scan_error.JPG

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2021 07:43 AM - edited ‎05-10-2021 11:22 PM

HP Recommended

Hi @baiklah 

 

We'd suggest trying the HP FULL solution software.

 

Download from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-6000-all-in-one-printer-series/29...

 

(it supports Win 10 as well)

 

This resource will be useful reference:

https://www.youtube.com/watch?v=AoecquXy00g

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
youtube.com/watch?v=AoecquXy00g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
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5 REPLIES 5

‎04-13-2021 11:03 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If it's possible, try connecting the printer via wireless with HP Smart:

 

This resources will show you how:

https://www.youtube.com/watch?v=PhmJ91nUEXg

 

Else, if you still want to use USB, download HP Smart and follow this example to connect using USB on a Win 10 PC:

https://www.youtube.com/watch?v=-_CwQwStgM4

 

Hope that helps

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-21-2021 01:20 PM

HP Recommended

Hi Greenturtle,

 

Thanks for your advice and sorry for the delay.

 

I uninstalled all printer related software and restored printer factory settings. After that, I followed your instructions to connect the printer via USB.

HP Smart is installed (see below) and printing via USB and copying are working fine.

 

baiklah_0-1619032122485.png

 

However, scanning still does not work and I get the following error message.

 

baiklah_1-1619032320718.png

Do you have any other suggestions ?

 

 

Was this reply helpful? Yes No

‎04-22-2021 07:43 AM - edited ‎05-10-2021 11:22 PM

HP Recommended

Hi @baiklah 

 

We'd suggest trying the HP FULL solution software.

 

Download from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-6000-all-in-one-printer-series/29...

 

(it supports Win 10 as well)

 

This resource will be useful reference:

https://www.youtube.com/watch?v=AoecquXy00g

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
youtube.com/watch?v=AoecquXy00g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Was this reply helpful? Yes No

‎05-09-2021 11:34 PM

HP Recommended

Hi Greenturtle,

 

After a number of attempts I have scanning via USB working now.

Thanks for your support.

 

P.S. The HP download link you provided does not work.

Was this reply helpful? Yes No

‎05-10-2021 11:27 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

 

Try the link again, it should get you the HP FULL Solution Software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-6000-all-in-one-printer-series/29...

 

These resources will be useful for the printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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