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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-29-2020 08:52 AM

HP Recommended
Product: ENVY 7645
Operating System: Microsoft Windows 7 (32-bit)

No error names, no product updates etc.  The printer just quit copying.  I can scan from the computer, and print from the computer, but not from the printer.  The scan light is moving up and down the page, so that's OK.  I updated the software drivers thinking that may be the problem, but it was no help.  I unplugged the unit from the wall and held the start button for 60 seconds, restarted it and still not change.  What else can I try?

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1 REPLY 1

‎12-07-2020 07:31 AM

HP Recommended

@MJC1934, Welcome to the HP Support Community!

 

If you are able to scan, it means the scanner mechanism is working fine.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document -- Resolving Copy Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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