cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
66
Flag Post

HP ENVY 7645

HP Recommended
ENVY 7645
Microsoft Windows 7 (32-bit)

No error names, no product updates etc.  The printer just quit copying.  I can scan from the computer, and print from the computer, but not from the printer.  The scan light is moving up and down the page, so that's OK.  I updated the software drivers thinking that may be the problem, but it was no help.  I unplugged the unit from the wall and held the start button for 60 seconds, restarted it and still not change.  What else can I try?

1 REPLY 1
HP Support Agent
HP Support Agent
16,847 16,846 1,128 1,339
Message 2 of 2
Flag Post
HP Recommended

@MJC1934, Welcome to the HP Support Community!

 

If you are able to scan, it means the scanner mechanism is working fine.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document -- Resolving Copy Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation