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‎08-15-2023 06:17 AM - edited ‎08-15-2023 06:25 AM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

I keep getting error message when trying to send a mobile fax. “something went wrong, it seems that an error occurred before sending process. Please try to see your face again.”

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3 people had the same question
3 REPLIES 3

‎08-17-2023 01:33 PM

HP Recommended

@Christina21901

 

Welcome to the HP support community.

 

I understand that you are getting mobile fax issues, I am glad to assist you.

How are you trying to send mobile fax?

 

Meanwhile:-

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-17-2023 02:07 PM

HP Recommended

Hello,

I have had the same issue as well I have tried from my computer and mobile app. The link to the troubleshooting log does not include that particular issue.

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‎08-20-2023 08:22 AM

HP Recommended

Hi @Christina21901 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing fax issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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