HP ENVY PHOTO 7134 Scan

[ERICBME]

Printer/scanner will not scan using windows scan app.  Tells me to connect a scanner.  Will print Ok and will scan using HP Smart

[Betty0610]

@ERICBME

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ERICBME]

Thank you for your response. In the event I did not need to follow the instructions; after several PC and printer restarts the problem was resolved.  However, the troubleshooting/diagnostics is not veru useful as it either gives a 'no fault found' or 'unable to corect fault' message (this maybe a Windows problem).  I try to avoid uninstall/reinstall procedure, only usingit as a last resort.  It would be useful to learn why this problem occurs in a system that was working perfectly prior to the incident. 

Kind regards,

Eric 🙂

[Betty0610]

I'm glad to hear that and you're most welcome. It could happen cause of an app failure. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a nice day and stay safe!:)