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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-21-2024 09:41 AM

HP Recommended

My printer will print fine, but when I go to scan, it says the printer is currently unavailable. In fact, the printer keeps showing as offline, even though I just printed to it. I'm using HP Smart to scan, which has worked in the past, but is not working now. Everything that I could try to update has been updated. 

Category:
1 REPLY 1

‎08-21-2024 08:54 PM

HP Recommended

full feature software 7100 Sep 2022

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

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If HP scan is not present then use HP Smart.
get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know if you need more help

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