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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

I have the HP Smart app as well and the system worked perfectly for a couple of years.

Suddenly the printer will no longer SAVE an executed SCAN to the desktop ?

It seems the printer has lost the 'connection to the HP Smart app although it will execute the scan perfectly.

Have tried reloading, cancelling connections back and forth but no joy in fixing the problem.

Thank you for any advice on where to go next.

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