HP Easy Scan App is downloaded on my Mac, but keeps "quitting unexpectedly".

[LTudyk]

I bought the HP Deskjet 2630 today and thought I had successfully set it up with my Mac. I can print without problem. However, when I try to open the HP Easy Scan App, it appears briefly then disappears. I then get an Apple error message that the App "quit unexpectedly". Not sure how to get this App to work, and thus scan with my new device.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

[LTudyk]

Thank you very much for the prompt reply and assistance. Unfortunately, that didn't work. I deleted everything and my computer is up-to-date. When I downloaded Easy Scan again, I had the same problem: opens for a second or two, closes and I get a Mac message that the App quit unexpectedly. I can scan using Image Capture on the computer, but have a feeling there are more features with Easy Scan if it would just stay open. Any other tricks up your sleeve I can try?

Thanks again!

[greenturtle]

Hi

Can you try to delete again and this time donwload and install the HP Easy Start to install the software as well as the HP Easy Scan? (from HP and not Apple store)

This resource example will show you how it's done:

macOS 10.12 Sierra  Download and install software

Hope that helps!

[LTudyk]

Thank you again for the tips, but still a no go. It stayed open for about a second longer, but still "quits unexpectedly". I was able to successfully scan a test page when I downloaded Easy Scan, but it wasn't through that application. Am I doomed to not having HP Easy Scan? Any other applications you can recommend that have similar functions?

Thanks again!

[greenturtle]

Hi,

Were you able to print or is it just scan?

Was wondering if could be anything to do with the router blocking?

Possible to try using the phone as a hot spot and see if scanning is succesful?

This resource will show how to connect using a hotspot:

How to Print and Scan after changing router

How to connect and use a computer with a hotspot

It's for Windows but the stepss should be similar.

Hope that helps!