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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-16-2020 07:09 PM

HP Recommended
Product: HP Officejet Pro 6978

After Mac OS 11 Big Sur update I could no longer scan from HP Easy Scan. I tried to fix the problem by uninstalling all HP products using the HP Easy Start program. Now as a second problem, when I tried to reinstall my printer, the program cant find my printer for some reason. Help!

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13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2020 07:45 PM - edited ‎11-16-2020 07:46 PM

HP Recommended

Found a fix.

 

Uninstalled HP Software via HP Easy Start.

 

Be sure to download latest version of HP Easy Start, only released on November 12, 2020.

 

Reinstalled printer software and everything works as normal.

View solution in original post

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2 REPLIES 2

‎11-16-2020 07:45 PM - edited ‎11-16-2020 07:46 PM

HP Recommended

Found a fix.

 

Uninstalled HP Software via HP Easy Start.

 

Be sure to download latest version of HP Easy Start, only released on November 12, 2020.

 

Reinstalled printer software and everything works as normal.

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‎11-28-2020 03:25 PM

HP Recommended

Thanks, That worked perfectly.  Got the Latest Easy Start.app.  It installed the updated drivers and

everything scans perfectly now.   Easy Scan now works fine again.

 

Thanks much

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