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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-08-2023 04:15 PM

HP Recommended

Someone posted a solution in a separate thread: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-saves-as-blank-pdf/m-p/8545931/highlight/...

 

Basically, when using HP Easy Scan, check the "Long-term preservation (PDF/A)" checkbox when saving as a PDF, and it won't be blank. (HP Smart forces you to sign in to an HP account just to scan, which I consider unacceptable, so I'd rather keep using HP Easy Scan.)

 

That said, I'm on Ventura 13.2 as well and PDF scans are saving fine from HP Easy Scan even without this PDF/A workaround. I did uninstall and reinstall drivers recently though, choosing macOS 13.0 from the software & drivers download page for my printer/scanner, downloading Basic Drivers > HP Easy Admin and using that to re-download and re-install HP Easy Scan and Essential Software (i.e. drivers). I also went to the macOS Printers & Scanners screen and removed the printer and re-added it. Everything works fine now, and it's not clear what exactly fixed it. Anyway, some ideas to try if you want to return to using HP Easy Scan.

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‎02-09-2023 08:41 AM

HP Recommended

Thanks for the tip, they all worked!

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‎02-12-2023 02:42 PM

HP Recommended

Sometimes a solution is quit simple. I did remove the app and reinstalled. Tadaaa and it worked.

Thanks for your guiding me into the right direction.

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‎04-12-2023 08:21 AM

HP Recommended

I was just about to download because my old version will only allow me to scan one document at a time. MacOS upgrade isn't as user friendly as previous version.

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