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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Cotogy
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Message 1 of 4
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HP Easy Scan Isn't scanning photos properly

HP Recommended
HP Officejet 8610 All-In-One
macOS 10.14 Mojave

I am currently using Mac OS 10.14.6 and an HP Officejet 8610 printer/scanner.  HP Easy Scan downloaded/updated on 11/20/20.  Photos have been scanning fine until recently.  Now the scan completes, but the photos aren't lined up correctly. The photo ends up being split over a couple of scan images (see attached).  That is the big issue. Second one is there a way to adjust the scan settings as far as black levels, saturation, etc?

Screen Shot 2021-01-24 at 5.36.17 PM.png

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@Cotogy

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How is the printer connected to the computer? (USB, wireless)

Have you tried using HP Smart App?

 

I recommend you remove the printer from your computer and then download and install the printer driver from the below link.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

If you continue facing the issue, then uninstall HP Easy Start and then download and install it again.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Cotogy
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Message 3 of 4
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I did those steps and the problem remains.  When I do a test scan on installation it looks good, though four photos are not separated as Easy Scan used to do.  However, when I use Easy Scan, I still have the split image problem, so maybe its an issue with that app.

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The_Fossette
HP Support Agent
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29,155 21,003 1,967 2,678
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@Cotogy

 

I recommend you update your Mac OS and check once.

 

Cheers!

The_Fossette
I am an HP Employee

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