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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-24-2021 05:50 PM

HP Recommended
Product: HP Officejet 8610 All-In-One
Operating System: macOS 10.14 Mojave

I am currently using Mac OS 10.14.6 and an HP Officejet 8610 printer/scanner.  HP Easy Scan downloaded/updated on 11/20/20.  Photos have been scanning fine until recently.  Now the scan completes, but the photos aren't lined up correctly. The photo ends up being split over a couple of scan images (see attached).  That is the big issue. Second one is there a way to adjust the scan settings as far as black levels, saturation, etc?

Screen Shot 2021-01-24 at 5.36.17 PM.png

Category:
3 REPLIES 3

‎01-27-2021 11:23 AM

HP Recommended

@Cotogy

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How is the printer connected to the computer? (USB, wireless)

Have you tried using HP Smart App?

 

I recommend you remove the printer from your computer and then download and install the printer driver from the below link.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

If you continue facing the issue, then uninstall HP Easy Start and then download and install it again.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎01-27-2021 04:07 PM

HP Recommended

I did those steps and the problem remains.  When I do a test scan on installation it looks good, though four photos are not separated as Easy Scan used to do.  However, when I use Easy Scan, I still have the split image problem, so maybe its an issue with that app.

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‎01-28-2021 03:11 PM

HP Recommended

@Cotogy

 

I recommend you update your Mac OS and check once.

 

Cheers!

The_Fossette
I am an HP Employee

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