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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
VFI
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HP Easy Scan crashes after the first page of a PDF scan on my Mac OS X 10.10.5 Yosemite

HP Recommended
HP Officejet Pro 8610e
Mac OS X 10.10 Yosemite

Installed HP Easy Scan Version 1.10.0 (201013).  Conducting a scan to create a PDF using the ADF.  After the first page of the document is scanned, the software crashes giving this error message: "HP Easy Scan quit unexpectedly."  Here is the top of the crash report:

 

Process: HP Easy Scan [926]
Path: /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
Identifier: com.hp.EasyScanMac
Version: 1.10.0 (201013)
Build Info: Unknown-1.10.0.201013~1.10.0.201013

Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HP Easy Scan [926]
User ID: 504

Date/Time: 2021-02-19 17:25:16.913 -0500
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11


Time Awake Since Boot: 3700 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -encodeObject:forKey: only defined for abstract class. Define -[NSArchiver encodeObject:forKey:]!'
abort() called
terminating with uncaught exception of type NSException

 

I have uninstalled the software and the printer and reinstalled with no effect.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VFI

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the Mac OS on your computer and check if it helps.

 

If you continue facing the issue, then download and install the printer driver from the below link and test.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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