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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M479fdw
macOS 11.0 Big Sur

I am so frustrated.  For years I have regularly been using HP Easy Scan.  However, all of a sudden it started to quit unexpectedly when I tried to save a scanned document.  This now happens every time I scan.  I've done all the troubleshooting I know how to do, and was even going to delete the app from my MacBook Pro and re-install it, but now it says "app is currently not available in my country or region."  Can someone help me fix this?

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