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HP Envy 4500 Not Scanning - Malware

HP Recommended
HP Envy 4500
macOS 10.15 Catalina

My HP Envy 4500 Series is no longer scanning. I get a pop up that states "HPDM.framwork" will damage your computer. Report malware to Apple to protect other users. I have tried installing and reinstalling the printers, downloading new drivers, including those released in November 2020. I have tried to download the various applications to try to scan various ways with no success. I also cannot access the "virtual assistant" on the HP website and there is no phone number to call. Any help is appreciated. 

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HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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