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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Mercuraz
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Message 1 of 2
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HP Envy 5020 Scanner glass panel smashed

HP Recommended
HP ENVY 5020 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi everyone!

 

I had a rather heavy object drop on my HP Envy 5020 printer which smashed the scanner glass. Is there a way to get a replacement? If not, would it be best to send it to an HP repair specialist or just recycle it? The warranty has expired so I'm assuming it's one of the latter options.

20220703_171649.jpg

 

Thanks in advance

 

Merc

1 REPLY 1
Echo_Lake
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Message 2 of 2
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HP Recommended

@Mercuraz

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

This is a hardware issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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