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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-02-2022 11:22 PM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

 

I had a rather heavy object drop on my HP Envy 5020 printer which smashed the scanner glass. Is there a way to get a replacement? If not, would it be best to send it to an HP repair specialist or just recycle it? The warranty has expired so I'm assuming it's one of the latter options.

20220703_171649.jpg

 

Thanks in advance

 

Merc

Category:
1 REPLY 1

‎07-06-2022 07:44 AM - edited ‎07-06-2022 07:46 AM

HP Recommended

@Mercuraz

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

This is a hardware issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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