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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-01-2020 08:47 PM

HP Recommended
Product: Envy 5000
Operating System: Microsoft Windows 10 (32-bit)

Printer is fairly new, I moved it to a new office then back and now it has issues. The App says it is not online but the printer light is solid blue and my computer says it is online. HP Envy 5000. I uninstalled it and reinstalled but it still cannot find that the printer is connected to WiFi.

1 REPLY 1

‎07-01-2020 11:29 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please download the HP FULL solution software.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644

Download from Software -Utility "HP ENVY 5000 All-in-One Print and Scan Driver and Accessories" 

 

This reference resource will help you:

https://www.youtube.com/watch?v=NUVX0DB9YeE

 

After successful installation, you should be able to print and scan.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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