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‎09-11-2020 01:38 PM

HP Recommended
Product: HP Envy 5055
Operating System: macOS 10.14 Mojave

HP Envy 5055 states WIFI offline. I have reset to factory defaults and went through steps of wireless setup wizard. It find the wifi name but never asks for a password thus every attempt fails. Router is a surfboard 8200. 

Category:
1 REPLY 1

‎09-13-2020 04:01 PM

HP Recommended

Hi @Soonerborn,

 

I'd like to help!

 

To prepare your printer for a wireless connection, restart the printer, computer, and router.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Refer to the document ot connect the printer to the network-Connect to a Wireless HP Printer 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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