HP Envy 5055 suddenly quit printing black ink

[Mary11101]

HP Envy 5055 suddenly quit printing black ink.  Colored ink prints fine.

Steps taken: 

Ran diagnosis from PC, no problems detected

changed printer cartridge, and yes removed the piece of tape

ran "clean print heads" program twice

Cannot print alignment page b/c no black ink prints  

Just discovered my printer is out of warranty by 2 1/2 weeks.  Getting frustrated.

Mary

[Betty0610]

@Mary11101

Welcome to the HP Support Community.

Are you able to copy in black?

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Mary11101]

thank you.

I did all of those steps except switch the color and black cartridges.  They are slightly different shapes and do not seem to interchange in my printer.   When I print the diagnostic / align pages, they do not print in black.  The alignment page cannot be detected in the scan, probably bc there is no black ink.  There are no smears or other issues.  The printer seems to "think" it is printing fine.  No errors are detected.  I am heading to the store to get another black ink cartridge in case I just happened to have two in a row that were bad.  

Mary

[Mary11101]

and, sorry, I cannot copy in black either.  I can scan.

Mary

[Betty0610]

Sure, do keep us posted once you try the new black cartridge from the store 🙂