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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 5540 All-in-One Printer
Other

Over the past several months, I have been scanning many documents on my HP Envy 5540 using my MacBook (Ventura 13.1) running HP Smart to control the printer.  Yesterday, I suddenly can no longer scan and get the error "No Computer Found".  I have reset the printer multiple times, reset my modem multiple times and restarted my computer multiple times.  Nothing fixes this problem that I can find.  Please help.

2 REPLIES 2
HP Recommended

Hi @cautiousguy 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with your HP ENVY 5540 All-In-One Printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

HP Recommended

Because this Envy 5540 printer is very old, and has also begun to display some other mechanical problems, I have replaced it with a new HP printer which has been installed and is working very well.  Thanks for your assistance.

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