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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP Envy 5640 Blank copies - prints fine 

my printer is not able to copy but printing works fine 

reboot printer

clean glass

the scanner light comes on. 
the scanner bar moves across

the printer sounds like it is printing. But blank. 
printing from the computer is good 

ideas?

1 REPLY 1
HP Recommended

Hi @BarbaraMonk,

 

Welcome to the HP Support Community. 

 

This could be a hardware issue with the scanner component and may need repair. 

 

I have sent you a private message with the required information. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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