HP Envy 5640 scanner not working

[FatBlokeE9]

HP Envy 5640 scanner not working. Any sensible help out there please …?

[Jerry_57]

Hi @FatBlokeE9,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY 5640 scanner is not working, try the following steps to resolve the issue:
 

Check Connections: Ensure that all cables connecting the scanner to the computer or network are securely connected. Make sure the printer is powered on.
 

Software Installation: Verify that the necessary printer software is installed on your computer. You need to have the HP printer software installed to enable scanning features.

Enable Scan to Computer:
 

• Open the HP printer software.
• Go to the Scan section.
• Select "Manage Scan to Computer" and make sure the "Enable" option is selected.

Restart Devices: Turn off your printer and computer, then turn them back on. This can often resolve connectivity issues.

Use Embedded Web Server (EWS):
 

• Access the printer’s embedded web server through its IP address.
• Enable the Webscan feature from the Administrator settings.

Driver Update: Make sure your printer driver is up-to-date. Visit the Official HP® Support to download the latest drivers for your printer model.

Printer Status: Check the printer’s control panel for any error messages regarding scanned documents or device functionality.

Scanner Settings: Ensure the scanner settings are configured correctly for the type of scan you intend to perform.

Troubleshoot via HP App: If using the HP App, attempt a scan from there to see if the issue persists, as it can offer additional troubleshooting options.

I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support