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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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HP Envy 6020 All-in-one will not scan

HP Recommended
HP Envy 6020 All-in-one
Microsoft Windows 10 (64-bit)

My new Envy 6020 is installed and connected wirelessly, is printing fine.  It declines to scan - brings up a screen saying the scanner is busy - wait and try again.  The HP print and scan doctor and the help chat seem to recommend uninstall/reinstall software.  I am reluctant to do that unless its unavoidable.    Advice, other suggestions welcome.

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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using HP Smart or the HP FULL software solution?

 

Would suggest you try the FULL software.

https://support.hp.com/sg-en/drivers/selfservice/hp-envy-6000-all-in-one-printer-series/29256672/mod...

 

This example would be useful:

https://www.youtube.com/watch?v=AoecquXy00g

 

For tips on using this printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 



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