• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy photo 6234

My new printer is not scanning or copying. I am trying via the smart app both from pc and Mac to now avail.  It presents in two ways:

 

1. Appears to work ok but delivers a blank page (both copy and scan) or:

2. Says scanner unavailable on the app and the screen on the printer goes blank, and/or starts flashing


I have had a few other issues connecting to WiFi - now resolved - and an error message relating to the ink, which I think I have resolved by switching off and plugging direct to the wall socket instead of an extension cable.  It is some way from the expected plug and play straight from the box I have to say!


The print quality is excellent however.


any help would be much appreciated

3 REPLIES 3
HP Recommended

Unfortunately the ink error is still a problem!

HP Recommended

Depuis le 25/11/2020 impossible de scanner à partir de HP smart. Suite à mise à jour HP

HP Recommended

I had the same problem, I could not make a scan, I went  to the following address:

https://support.hp.com/fr-fr/drivers/selfservice/closure/hp-envy-photo-6200-all-in-one-printer-serie...=

I downloaded the pilots and now I can scan.

I hope it works for you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.