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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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HP Envy 6234 refusing to scan

HP Recommended
Envy photo 6234

My new printer is not scanning or copying. I am trying via the smart app both from pc and Mac to now avail.  It presents in two ways:

 

1. Appears to work ok but delivers a blank page (both copy and scan) or:

2. Says scanner unavailable on the app and the screen on the printer goes blank, and/or starts flashing


I have had a few other issues connecting to WiFi - now resolved - and an error message relating to the ink, which I think I have resolved by switching off and plugging direct to the wall socket instead of an extension cable.  It is some way from the expected plug and play straight from the box I have to say!


The print quality is excellent however.


any help would be much appreciated

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Message 2 of 4
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HP Recommended

Unfortunately the ink error is still a problem!

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HP Recommended

Depuis le 25/11/2020 impossible de scanner à partir de HP smart. Suite à mise à jour HP

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HP Recommended

I had the same problem, I could not make a scan, I went  to the following address:

https://support.hp.com/fr-fr/drivers/selfservice/closure/hp-envy-photo-6200-all-in-one-printer-serie...=

I downloaded the pilots and now I can scan.

I hope it works for you.

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