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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-16-2021 11:02 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I'm able to scan from the glass and have a preview show up, but when I choose to use the document feeder, the preview button goes away; it scans from the feeder and then that's it - it doesn't give me an option to save or preview. It goes back to the "Add your content to the scanner and select scan to get started". I spent 3 hours having to scan page by page because the feeder wasn't doing what it used to. I've updated all my firmware and the app. Help please!!

Category:
5 people had the same question
2 REPLIES 2

‎06-22-2021 10:10 AM

HP Recommended

@ospurgeon

 

Welcome to the HP Support Community.

 

Which App are you using for scanning? HP Smart App or Easy Scan or Image Capture?

 

Try with Easy scan or Image Capture: https://support.hp.com/ie-en/document/ish_2275901-2074064-16

 

Ensure that the Mac is up to date with its software. If you are unsure you may use the links below to update the Mac software:

 

Update software on Mac 

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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‎06-22-2021 10:35 AM

HP Recommended

My Mac software is up to date. I use HP Smart App; I downloaded Easy Scan and then my computer kept shutting down automatically. Fix for that was deleting the Easy Scan app. 

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