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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-08-2020 11:56 AM

HP Recommended

Hi All,

 

I have scanning capabilities with my printer/scanner combo.  When I try to scan, the documents go through and I receive an email that I received a scanned document however, nothing is attached.  I've updated the drivers, gone into Windows Imaging and reset, restarted ,etc.  I was able to scan 1 page and received it however once I scanned 10+ pages, received nothing.

 

Help!

1 REPLY 1

‎04-13-2020 01:50 PM

HP Recommended

Hi @Rosaura20

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Scan to email-no attachment" issue. 

 

I suppose this an issue with file size if the file size of the scanned document is more than 10MB then this could occur.

10MB is considered safe for the maximum size of an email. If you have a large document or there are a lot of pictures, it may be best to scan to the computer first. You will have the ability to reduce the quality (file size) or to use a third-party program to compress or Zip the file. Then you can send the document via email.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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