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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
RonEdKing
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HP Envy 7645 scans whole document but when save as PDF cuts off right end.

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Hewlett Packard ENVY 7645
macOS 10.14 Mojave

HP Envy 7645 scans whole document but when save as PDF cuts off right end (on MacOS 10.14.6 Mojave

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Kumar0307
HP Support Agent
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@RonEdKing, Welcome to the HP Support Community!

 

  • Which app are you using to scan?
  • Check the preview before scanning if the document is cut off.
  • What happens if you save it as an image file?

 

For now, let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Refer to this document to know the different methods to scan from your MAC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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