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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-30-2019 07:38 AM

HP Recommended
Product: HP Envy Photo 7134
Operating System: macOS 10.14 Mojave

I have two printer scanners connected to my Mac the softwre driver for my Epson printer shows a print and Sacn button. The software for the HP Envy shows neiter. I can print to the HP Eny no problem but I have no idea how to scan from it to my Mac can anybody help me? Thanks

3 REPLIES 3

‎02-01-2019 08:41 AM - edited ‎02-01-2019 08:41 AM

HP Recommended

@Pat2391

 

A warm welcome to HP Support Community!

Removing the existing printer driver and setting up the printer with Apple AirPrint should bring the scanner option back. Let's try these steps:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to scan.

 

HP Easy Scan is also compatible with macOS 10.14 Mojave. You may download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎02-02-2019 02:02 AM

HP Recommended

Thank you for the guidance I reinstalled both the printer driver and scan software from HP Easy Setup. New printer icon placed in Printers window. The new icon had print and scan buttons. Deleted old icon. All works fine now thanks. 

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‎02-04-2019 06:46 AM

HP Recommended

@Pat2391

 

You are welcome 🙂

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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