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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-13-2022 06:50 AM - last edited on ‎05-13-2022 08:00 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

Hello, I am getting the following error message when trying to scan directly from the printer to my computer wirelessly,  "Visit 123hp.com to get the smart app or other hp software for your product."  I already have the hp smart app and I'm able to scan using the app, how can i scan by just going to the printer and pressing scan?

Thx. 

3 people had the same question
1 REPLY 1

‎05-16-2022 01:04 PM

HP Recommended

 

Hi @woodarch,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are unable to scan from the printer 

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer 

 

Click on Enable > Check the box at the bottom > Close

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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