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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 02:34 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: macOS 12.0 Monterey

Printer is connected to Wi Fi.  Prints, copies, scans.  However, scaned items are blank.

Category:
3 REPLIES 3

‎01-09-2023 12:58 PM

HP Recommended

@skipper7407

 

Welcome to the HP support community.

 

Which application are you using to scan?

Is it copying fine?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-09-2023 03:39 PM

HP Recommended

I am using a iMac - Ventura 13.0.1 - Printer copies and prints just fine.  I have used both the shortcut scan icon on my computer and the scan option on the monitor.  All scans when opened are blank.  No content.

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‎01-12-2023 05:21 AM

HP Recommended

@skipper7407

 

How do I update my Mac operating system?

Update macOS on Mac

  1. From the Apple menu in the corner of your screen: Choose System Settings. ...
  2. If Software Update finds new software, click the Update Now or Upgrade Now button to install it.
  3. Enter your administrator password, if asked.

Uninstall and reinstall the printer using HP Smart app

Click here to download.

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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