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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-10-2021 03:41 PM

HP Recommended
Product: HP Envy Pro 6400

In order to scan I believe you need the app HP Smart. That is fine for me but when my family need to scan (from their own devices, can they do so without the app or do they need to log into my account or can they have their own account to use hp smart? I do t really want them using my account that is effectively the master account for my printers.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2021 07:51 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer can support multiple devices; those just need to have HP Smart installed.  They can create their own account to use the printer - no issues.

 

Alternatively, try the HP FULL software solution if it's a Win 10 PC.  These resources will be useful:

 

https://www.youtube.com/watch?v=ikFTUI7KHvo

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-10-2021 07:51 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer can support multiple devices; those just need to have HP Smart installed.  They can create their own account to use the printer - no issues.

 

Alternatively, try the HP FULL software solution if it's a Win 10 PC.  These resources will be useful:

 

https://www.youtube.com/watch?v=ikFTUI7KHvo

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy Pro 6455: How to set up printer on Win 10 PC with HP full solution software
HP Envy Pro 6455: How to set up printer on Win 10 PC with HP full solution software
youtube.com/watch?v=ikFTUI7KHvo
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how setup the HP Envy Pro 6455 ...
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-11-2021 11:20 AM

HP Recommended

Thank you. That answers my question.

Was this reply helpful? Yes No
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