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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Gus-66
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HP Envy Pro 6400 - scanning question

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HP Envy Pro 6400

In order to scan I believe you need the app HP Smart. That is fine for me but when my family need to scan (from their own devices, can they do so without the app or do they need to log into my account or can they have their own account to use hp smart? I do t really want them using my account that is effectively the master account for my printers.

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greenturtle
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Hi,

Thanks for using the HP Support Community.

 

The printer can support multiple devices; those just need to have HP Smart installed.  They can create their own account to use the printer - no issues.

 

Alternatively, try the HP FULL software solution if it's a Win 10 PC.  These resources will be useful:

 

https://www.youtube.com/watch?v=ikFTUI7KHvo

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

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greenturtle
Level 15
Level 15
13,502 11,095 1,376 3,460
Message 2 of 3
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer can support multiple devices; those just need to have HP Smart installed.  They can create their own account to use the printer - no issues.

 

Alternatively, try the HP FULL software solution if it's a Win 10 PC.  These resources will be useful:

 

https://www.youtube.com/watch?v=ikFTUI7KHvo

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
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Gus-66
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Thank you. That answers my question.

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