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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
JJR23
New member
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Message 1 of 2
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HP Envy now requires cloud signin to use the scanner!!!!!!!!!!!!!!!!!!!!!

HP Recommended
envy 6745
Microsoft Windows 10 (64-bit)

Just tried to scan a document on my HP printer.  It is trying to require me to log into a cloud account to use my own printer.  This makes me very angry. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
18,474 18,431 1,018 928
Message 2 of 2
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HP Recommended

@JJR23

 

Welcome to the HP Support Community.

 

This shouldn't ideally happen.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Are you trying to scan from the Printer or the Computer?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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