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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-14-2020 11:32 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

when scanning to email receive message that an internal error has occurred please check firmware. Everything is up to date. Tried a soft reset of unplugging. Whats up, this printer is less that 5 months old.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2020 08:36 AM

HP Recommended

@Dennis7588, Welcome to the HP Support Community!

 

The issue is not with the printer. It could be that the server has failed. Please try again after a day or two.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-17-2020 08:36 AM

HP Recommended

@Dennis7588, Welcome to the HP Support Community!

 

The issue is not with the printer. It could be that the server has failed. Please try again after a day or two.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-17-2020 10:39 AM

HP Recommended

Ok, it works fine now! Thank you!

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‎08-18-2020 02:40 AM - edited ‎08-18-2020 02:41 AM

HP Recommended

You're welcome 🙂

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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