HP LJ PRO MFP 3102FDW 2-sided scanning does not arrange pages correctly

[edilandau]

Double-sided scanning on the HP LJ PRO MFP 3102FDW does not arrange pages correctly. My old Office Jet Pro 6960 used to do that without problems. What am I doing wrong? 
Yes, I have installed all the latest software.

[Hawks_Eye]

Hi @edilandau 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing issue with duplex printing.

Please try the below suggestion"

1. Printer settings Duplexer:
Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

Right-click the icon for your printer model, and then
click Device Settings tab
Installable Options > Duplexer: installed

If not, change to installed.

2. Automatic Two-Sided Duplex Accessory:

Enter the Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 
Hawks_Eye
 

[edilandau]

Suggestion 1 was not necessary, but

Suggestion 2 "Set the Automatic Two-Sided Duplex Accessory as installed and click OK" I could not follow this suggestion since the only value available is "Duplex unit: installed". Besides, I understand that my device will not do fully automatic double-sided scanning, but still should arrange pages in the correct order after I have re-inserted the pages into the scanner. This does not happen.

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye