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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
ACNewby
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HP LaserJet 200 can't scan to anywhere

HP Recommended
HP LaserJet 200 Pro Color MFP M276

CAN print to printer from any networked computer

CAN access printer's Embedded Web Server (EWS) admin utility

CANNOT scan to eMail from EWS (e.g. direct from printer - no computer involved)

CANNOT scan to network folder from EWS (e.g. direct from printer - no computer involved)

 

no difference using either IP addresses or DNS names

no difference using either wifi or wired connection

 

Previously, I have been able to scan to eMail and network folder using the exact settings that are currently configured on the printer.

 

So, it seems as if inbound network connections are working perfectly fine but outbound connections are not.

 

How could this be?  How can I diagnose?

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Betty0610
HP Support Agent
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@ACNewby

 

Welcome to the HP Support Community.

 

Do you get any error message? To which device is your Printer connected?

 

Let us know.

 

Thanks 🙂


I am an HP Employee

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ACNewby
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Thanks for your reply.

 

We can close this out as user error.

 

For others hitting the same issue, it basically came down to the fact that Yahoo! has changed their eMail authentication method so a simple ID/password will no longer work.  You have to log in to your yahoo account and generate a one-time application-specific password, which you use instead of your original password.

 

See here: https://help.**bleep**/kb/access-yahoo-mail-third-party-apps-sln15241.html

 

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Betty0610
HP Support Agent
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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