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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-10-2022 02:03 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Good afternoon.
Please tell me where to dig...
There is an HP LaserJet 700 color MFP M775. When copying from the ADF or from glass or scanning to a network folder (in general, everything related to scanning), "stripes" appear and "lines / lines are eaten /eaten" (in the photo). When printing from a computer, everything is fine. Stitched, did a full calibration (sometimes calibration helps for a while, then strips again). Usually the stripes are removed from the glass with an alcohol napkin, but these are not the stripes. Some kind of software glitch? Maybe you need some more additional information? Where to dig, where to look?

 

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Category:
5 REPLIES 5

‎08-10-2022 05:12 PM

HP Recommended

Start by making sure that you have the most current firmware installed. 

 

Future Smart 3 current is 3.9.9

Future Smart 4 current is 4.11.2.3

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-11-2022 12:21 AM - edited ‎08-11-2022 12:21 AM

HP Recommended

Thank you for your reply. On the firmware download page there is a choice of two files - FutureSmart Bundle Version 3.9 and FutureSmart Bundle Version 4.11.2.3
On my printer (see photo).

 

future.PNG

 

 

Accordingly, I need to put 4.11.2.3 (?)

And why then FutureSmart Bundle Version 3.9?

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‎08-12-2022 03:20 PM

HP Recommended

FutureSmart 3 and 4 are 2 different operating systems, like Windows 7 and Windows 10. As you are already using FutureSmart 4 you should continue to do so as FS3 has reached end of life for support and few if any security and feature updates are being offered. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-16-2022 01:47 AM

HP Recommended

Flashing didn't help......🤔 

What else can I try? Reset to factory settings? This is clearly some kind of software glitch (?)

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‎08-16-2022 02:09 AM

HP Recommended

This is what happens on the "Event Log Page" page...

 

errorscan.PNG

 

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