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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-08-2024 11:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We need your help with the HP LaserJet Enterprise flow M830 MFP series. When scanning documents, the file name is generated with the date and time, but we don't want that. Can you please suggest a setting that will allow us to get scanned documents without the date and time information in the file name?

Category:
1 REPLY 1

‎01-11-2024 10:22 PM

HP Recommended

Are you using the same filename every time? If yes then the issue is that windows is likely adding the time and date so that it does not create a duplicate file. One work around is to create a new user with write on permissions for the folder and then the file will be overwritten every time. Not sure if that is what you want.

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