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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP LaserJet MFP M426fdn

Hello,

 

HP LaserJet MFP M426fdn reboots intermittently when faxing.  Might happen once or twice a week.

 

First the MFP was plugged into a sketchy power bar, so that was replaced, but kept happening.  Then I read that it should be plugged directly into a wall outlet, so the unit was moved to that it could be plugged directly into the wall, but that did not resolve the issue.

 

Next the firmware was updated, but unable to locate the version in the GUI.  This did not resolve the issue.

 

So I'm looking to find out if there is something else I can try, while I find out if there is warranty on the product.

 

Thanks.

1 REPLY 1
HP Recommended

Hello,

 

Hope you are well, please try the following steps: 

 

 from the printer  set up menu, please go to service > fax service > error correction mode: Off and then please clear saved faxes. 

if error persists, please perform a factory reset and set up again the fax.

* Please note the factory reset may take all the configurations back to default, including fax, scan, network

 

Thanks,

I am an HP employee
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