HP LaserJet Pro MFP M127fn: scan returns blank document

[Alberto1976]

Dear HP Community,

I am having a strange issue with my HP LaserJet Pro MFP M127fn printer.

The printer is installed two times on my Windows 10 computer and has two names: (HOME) and (OFFICE).

This, because I have the same printer both at home and at the office.

The printer at the office is able to scan properly, with the scan driver #2.

The printer at home, indeed, can print but when scanning it returns a blank document.

I can hear that the bulb does not go through the whole length of the plane but stops at the beginning and then goes back.

HP Scan doctor says that Windows (WIA) Scan is cancelled by the user, but I do not know what it means.

Any idea how to solve this issue?

Thanks,

Alberto

[Alberto1976]

I have read somewhere that it might be due to low-ink warning message. Is that so? Why would I need ink to scan?

[Jay_G24]

Hi @Alberto1976,

I'd like to help!

I understand you are receiving blank scans

If the scanner bar is not moving through the whole length of the glass, seems like a scanner issue.

The low on the ink warning does not cause scanner errors

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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