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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro M1212nf Multifunction Printer
Microsoft Windows 11

My old Laserjet M1212nf MFP still works great. I can use it to make color scans on my Windows 10 PC using the “Windows Fax and Scan” application. However, when I try to make a color scan on my Windows 11 PC using the Windows Scan app, it will only scan in black and white (even though the settings are set to color). I’ve installed any available drivers on my Windows 11 PC so I am not sure what the problem is.

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