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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-10-2024 05:30 AM

HP Recommended

MY HP MFP M128FN PRINTER SHOWING CALIBRATION MESSAGE AFTER PRESSING COPY BUTTON AND THEN DO NOTHING, SCANNER MOVE TO 20% WITH RAYS ON AND THEN RAYS LIGHT OFF. I CLENED ALL THINGS, CABLE, GLASS, ROUTE OF SCANNER PART ETC.  UPDATED FIRMWARE, MOTOR CLEANING , BUT STILL PROMLEM IS THERE. PLZ HELP ABOUT THIS MATTER.

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1 REPLY 1

‎08-10-2024 08:45 AM

HP Recommended

Scanner CIS defective, that is very likely.




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