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HP MFP 179fnw Scanner Error "Invalid Data"

HP Recommended
MFP 179fnw
Microsoft Windows 10 (64-bit)

I've had the MFP for about 12 months with no problems. Suddenly I'm getting an "Invalid Data" error using the HP Scan and Capture application. I've run the HP Print and Scan Doctor tool, deleted the software from Control Panel, allowed the scan doctor to detect the MFP and reload the drivers etc.
Printer works fine. Copy function using the printers local control panel works fine. I can scan pages using my mobile phone via the wireless network okay.
Seems like it's a driver issue on my laptop but reloading the software bundle didn't fix the problem.

I've rebooted everything several times.

A bit lost about what to try next.

Like I said, it all worked fine until yesterday and all I did was replace the yellow toner cartridge, bow it doesn't scan. I can't see anything I did could possibly have affected the scanning function.

Oh, I've also tried using the native WIndows Fax and Scan application, the error there says "No scanners detected". Still seems like a driver issue to me.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Greensteam

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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