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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-29-2022 11:16 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Using HP MFP-M29W All in One in combination with HP Smart App on 1 yo Windows laptop to scan a hefty document, 66 pages in total. It took me 2.5 hours to scan 60 pages.  I had 6 pages left t scan and add into the document before I could move on with my life.  Except that HP Smart App crashed and lost all 60 pages I have scanned. Since the document was incomplete, I had 6 pages left to scan, I hadn't bother to save it. 

 

My question is can I recover that lost 60 pages?  Because if I have to start this process all over, I and my employer will lose our collective minds!!

 

Thanks in advance!

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1 REPLY 1

‎06-30-2022 12:05 AM

HP Recommended

It's not possible to recover any scanned or failed documents.




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